Privacy policy
We are pleased that you are visiting our website and thank you for your interest! The protection of your privacy when using our website is important to us, so please take note of the following information on how we handle your data:
1. basic information on the handling of personal data
You can visit our website without providing any personal information. Each time you access our website, usage data is transmitted by the respective Internet browser and stored in log files, the so-called server log files, such as the date and time of access, the name of the page accessed, the amount of data transferred and the requesting provider. This data cannot be assigned to a specific person and is used exclusively to ensure the trouble-free operation of our website and to improve our offer.
Personal data is collected if you voluntarily provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time by sending a message to the contact option described below. We store and use the data provided by you to process the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data as permitted by law, about which we will inform you accordingly below.
Personal data is collected when you contact us (e.g. via contact form or email). Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. Your data will be deleted after final processing of your request, provided that you request this and there are no legal obligations to retain the data.
In addition, personal data is collected when you register for our e-mail newsletter. This data is used by us for our own advertising purposes in the form of our e-mail newsletter, provided you have expressly consented to this as follows:
"Please send me regular information about your product range by e-mail. I can unsubscribe from your newsletter at any time."
You can unsubscribe from the newsletter at any time using the link provided in the newsletter or by sending us a corresponding message. Once you have unsubscribed, your e-mail address will be deleted from our newsletter mailing list immediately.
As part of the comment function on this website, in addition to your comment, details of when the comment was created and the commentator name you have chosen will be saved and published on the website.
Furthermore, your e-mail address will be stored and published on the website when you use the comment function. The IP addresses of users are also stored when comments are posted. As the comment contributions are not checked before publication, we require this data in the event that unlawful content is published on the website in order to be able to take any legal action against the author.
As a user, you can subscribe to the follow-up comments. You will receive a confirmation e-mail to ensure that you are the owner of the e-mail address provided. You can unsubscribe from ongoing comment subscriptions at any time; please refer to the confirmation e-mail for more information on how to unsubscribe.
2. transfer of personal data for order processing
2.1 If you choose one of the payment methods offered by the payment service provider customerportal by stripe, payment will be processed by the payment service provider Stripe, Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA, to whom we will pass on the information you provide during the ordering process together with information about your order (name, address, IBAN if applicable, BIC if applicable, invoice amount, currency and transaction number if applicable). Your data will only be passed on for the purpose of payment processing with the payment service provider customerportal by stripe.
2.2 The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the processing of payments.
2.3 When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal, we will pass on your payment data to PayPal (Europe) S.ä r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), as part of the payment processing. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" via PayPal. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. Among other things, address data is included in the calculation of the score values. Further data protection information, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
2.4 To verify your address, your data will be sent to Byteplant GmbH Software Solutions & Consulting, Heilsbronner Strasse 4, D-91564 Neuendettelsau, Germany, to check that it is correct. We use the result of the address verification with regard to the correctness of your specified address for the purpose of deciding on the provision of a shipping method. Your specified address will be deleted 14 days after the order is placed with Byteplant GmbH Software Solutions & Consulting, Heilsbronner Strasse 4, D-91564 Neuendettelsau.
3. disclosure of personal data for credit and identity checks and scoring for purchases on account
3.1 If we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to protect our legitimate interests. We transmit the personal data required for a credit check to the following service provider: Mollie B.V. (mollie.com, Keizersgracht 126, 1015 CW Amsterdam, Nederland).
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure; address data, among other things, are included in the calculation of the score values. We use the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the establishment, execution or termination of a contractual relationship.
4. disclosure of personal data for credit and identity checks and scoring for direct debits
4.1 If the payment method "direct debit" is selected, we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to protect our legitimate interests. We transmit the personal data required for a credit check to a company commissioned by us, Mollie B.V. (mollie.com, Keizersgracht 126, 1015 CW Amsterdam, Nederland).
The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure; address data, among other things, are included in the calculation of the score values. We use the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the establishment, execution or termination of a contractual relationship.
4.2 If we make advance payments (e.g. in the case of payment by direct debit), we reserve the right to carry out a credit check on the basis of mathematical-statistical procedures in order to protect our legitimate interests. We transmit the personal data required for a credit check to the following service provider: Mollie B.V. (mollie.com, Keizersgracht 126, 1015 CW Amsterdam, Nederland). The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical procedure; among other things, address data is included in the calculation of the score values. We use the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the establishment, execution or termination of a contractual relationship.
5. cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.
6. contacting the customer review request
You may have given the following consent during or after your order:
"I would like to rate the purchase later and be reminded once by e-mail to submit a rating for the rating platform provenexpert.com. I can revoke my consent at any time."
If you have given us the above express consent, we will send a one-off reminder to your e-mail address to submit a customer review for the provenexpert.com review platform with regard to the service and/or product purchased. This consent can be revoked at any time with effect for the future.
7. use of social plugins
Our website uses social plugins ("plugins") from the bookmarking service AddThis, which is operated by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA ("AddThis"). The plugins are usually marked with an AddThis logo, for example in the form of a white plus sign on an orange background. You can find an overview of the AddThis plugins and their appearance here: https://www.addthis.com/get/sh...
When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the AddThis servers. The content of the plugin is transmitted by AddThis directly to your browser and integrated into the page. Through the integration, AddThis receives the information that your browser has accessed the corresponding page of our website and stores a cookie on your end device to identify your browser. This information (including your IP address) is transmitted directly from your browser to an AddThis server in the USA and stored there. AddThis uses the data to create anonymized user profiles, which serve as the basis for a personalized and interest-based advertising approach to visitors to websites with AddThis plugins.
The purpose and scope of the data collection and the further processing and use of the data by AddThis can be found in the AddThis privacy policy: https://www.addthis.com/privacy...
If you wish to object to the collection of data by AddThis for the future, you can set a so-called opt-out cookie, which you can download at the following link: https://www.addthis.com/privacy...
You can also completely prevent the AddThis plugins from loading with add-ons for your browser, e.g. with the script blocker "NoScript"(https://noscript.net/).
8. use of videos (e.g. Youtube, Vimeo)
This website uses the YouTube embedding function to display and play videos from the provider "YouTube". The extended data protection mode is used here, which, according to the provider, only starts storing user information when the video(s) is/are played. If the playback of embedded YouTube videos is started, the provider "YouTube" uses cookies to collect information about user behavior. According to information from "YouTube", these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behavior. Regardless of whether the embedded videos are played, a connection to the Google "Doubleclick" network is established each time this website is accessed, which may trigger further data processing operations without our influence.
Further information on data protection at "YouTube" can be found in the provider's privacy policy at: https://www.google.de/intl/de/policies/privacy/
9. use of Google AdSense
This website uses Google AdSense, a web advertising service of Google Inc ("Google"). Google AdSense uses "Doubleclick DART cookies" ("cookies"), which are text files placed on your computer, to help the website analyze how users use the site. In addition, Google AdSense also uses so-called "web beacons" (small invisible graphics) to collect information, through the use of which simple actions such as visitor traffic on the website can be recorded, collected and analyzed. The information generated by the cookie and/or web beacon (including your IP address) about your use of this website is usually transferred to a Google server in the USA and stored there.
Google uses the information obtained in this way to evaluate your usage behavior with regard to the AdSense ads. The IP address transmitted by your browser as part of Google AdSense will not be merged with other Google data. The information collected by Google may be transferred to third parties if this is required by law and/or if third parties process this data on behalf of Google. You can permanently object to the setting of cookies for ad preferences by preventing them by setting your browser software accordingly or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin
Please note that if you have objected to the use of cookies, you may not be able to use certain functions of this website or may only be able to use them to a limited extent.
10. use of Google AdWords conversion tracking
This website uses the online advertising program "Google AdWords" and conversion tracking as part of Google AdWords. The cookie for conversion tracking is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag.However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics.
You can find more information about Google's privacy policy at the following Internet address: https://www.google.de/policies/privacy/
11th Google Certified Dealer Program
We work with Google Inc ("Google") as part of the Google Certified Merchant Program, this program offers you buyer protection, and you can also find out about our quality in terms of customer service and our punctuality in terms of shipping as part of this program. For this purpose, data relating to your order such as order value, currency, country of delivery, delivery costs, taxes and any discounts are transmitted to Google and stored. Your e-mail address will only be transmitted to Google if you take advantage of the free buyer protection of the Google Certified Merchant Program by clicking on an opt-in module during the ordering process. By voluntarily participating in this service offered solely by and via Google, you agree to the terms of use established by Google for this purpose, which you can access at the following link: https://www.google.de/intl/de/policies/privacy/
12. web analysis service
12.1 This website uses Google Analytics, a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
However, if IP anonymization is activated on this website, your IP address will first be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout=hl=de
As an alternative to the browser plugin or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent Google Analytics from collecting data within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you must click this link again): https://tools.google.com/dlpage/gaoptout/eula.html
Please note that this website uses Google Analytics with the extension "_anonymizelp()" and therefore IP addresses are only processed in abbreviated form in order to exclude the possibility of direct personal references.
12.2 This website uses technology from etracker GmbH(https://www.etracker.com) to collect and store data for marketing and optimization purposes. This data can be used to create user profiles under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Cookies make it possible to recognize the Internet browser. The data collected using etracker technologies will not be used to personally identify the visitor to this website and will not be merged with personal data about the bearer of the pseudonym without the separately granted consent of the person concerned. The collection and storage of data can be revoked at any time with effect for the future. To object to the collection and storage of your visitor data for the future, you can obtain an opt-out cookie from etracker via the following link, which will prevent etracker from collecting and storing any visitor data from your browser in the future: https://www.etracker.de/privacy?et=V23Jbb
The opt-out cookie is called "cntcookie" and is set by "etracker". Please do not delete this opt-out cookie as long as you wish to maintain your objection. You can find more information about etracker's privacy policy at the following Internet address: https://www.etracker.com/de/datenschutz.html
12.3 This website uses econda GmbH(https://www.econda.de) technologies to collect and store data for marketing and optimization purposes. This data is used to create user profiles under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Cookies make it possible to recognize the Internet browser. The data collected using econda technology will not be used to personally identify the visitor to this website and will not be merged with personal data about the bearer of the pseudonym without the separately granted consent of the person concerned. The collection and storage of data can be revoked at any time with effect for the future. To object to the collection and storage of your visitor data for the future, you can obtain an opt-out cookie from econda via the following link, which will prevent econda from collecting and storing any visitor data from your browser in the future: https://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html
The opt-out cookie is called "econdaNoTrack" and is set by "econda". Please do not delete this opt-out cookie as long as you wish to maintain your objection. You can find more information about econda's privacy policy at the following Internet address: https://www.econda.de/econda/datenschutz/datenschutzerklaerung.html
12.4 This offer uses the web analysis service Visual Website Optimizer ("VWO") for the statistical evaluation of visitor access, operated by Wingfy, 14th Floor, KLJ Tower North, Netaji Subhash Place, Pitam Pura, Delhi 110034, India. With the help of VWO, anonymized visitor data is collected, evaluated and stored for optimization and marketing purposes. VWO uses so-called "cookies", which are small text files that are stored locally in the cache of the visitor's Internet browser. These cookies are used to recognize the browser and thus enable a more precise determination of statistical data. The IP address is anonymized immediately after processing and before it is stored. To object to the collection and storage of your anonymized visitor data for the future, you can obtain an opt-out cookie from VWO via the following link, which will prevent VWO from collecting and storing any visitor data from your browser in the future: https://vwo.com/opt-out/
The opt-out cookie is set by VWO. Please do not delete this opt-out cookie as long as you wish to maintain your objection.
13. retargeting/ remarketing/ referral advertising
This website uses retargeting technology from Google Inc ("Google"). This makes it possible to target visitors to our website with personalized, interest-based advertising who have already shown an interest in our store and our products. The advertising material is displayed on the basis of a cookie-based analysis of previous usage behavior, but no personal data is stored. In the case of retargeting technology, a cookie is stored on your computer or mobile device in order to collect anonymized data about your interests and thus adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. As a result, you will be shown advertising that is highly likely to match your product and information interests. You can permanently object to the setting of cookies for advertising preferences by downloading and installing the browser plug-in available at the following link:
https://www.google.com/settings/ads/onweb/
Further information and the data protection provisions regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/
14. use of single sign-on procedures
On our website, you can log in to create a customer account or register using the social plugin "Facebook Connect" of the social network Facebook, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"), using the so-called single sign-on technology if you have a Facebook profile. You can recognize the social plugins of "Facebook Connect" on our website by the blue button with the Facebook logo and the inscription "Connect with Facebook" or "Log in with Facebook" or "Sign in with Facebook".
When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
By using this "Facebook Connect" button on our website, you have the option of logging in or registering on our website using your Facebook user data. When you use the "Facebook Connect" button, we receive the general and publicly accessible information stored in your profile from Facebook, depending on your personal data protection settings on Facebook. This information includes the user ID, name, profile picture, age and gender. Please note that following changes to Facebook's privacy policy and terms of use, your profile pictures, the user IDs of your friends and your friends list may also be transferred if they have been marked as "public" in your privacy settings on Facebook. The data transmitted by Facebook will be stored and processed by us to create a user account with the necessary data, if this has been approved by you on Facebook (title, first name, surname, address data, country, e-mail address, date of birth). Conversely, data may be transferred from us to your Facebook profile; this may be information about your browsing or purchasing behavior. When using the "Facebook Connect" button, you will also be informed about the exchange of your data on Facebook when the button is activated, and you will also be given the opportunity to expressly consent to access to your Facebook user data and to consent to the publication of information and activities in your Facebook profile. This consent can be revoked at any time by sending a message to the contact option described below.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information: https://www.facebook.com/policy.php
If you do not want Facebook to assign the data collected via our website directly to your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with the "Facebook Blocker"(https://www.netzstrategen.com/sagen/facebook-plugin-blocker/).
15 Your rights and how to contact us
You have a right to free information about your stored data and, if applicable, a right to correction, blocking or deletion of this data. If you have any further questions about the collection, processing or use of your personal data, please contact us. The same applies to requests for information, blocking, deletion and correction of your personal data and for revocation of consents granted. You will find the contact address in our legal notice.
