Privacy policy

We are pleased that you are visiting our website and thank you for your interest! The protection of your privacy when using our website is important to us, so please take note of the following information on how we handle your data:

1. basic information on the handling of personal data

You can visit our website without providing any personal information. Each time you access our website, usage data is transmitted by the respective Internet browser and stored in log files, the so-called server log files, such as the date and time of access, the name of the page accessed, the amount of data transferred and the requesting provider. This data cannot be assigned to a specific person and is used exclusively to ensure the trouble-free operation of our website and to improve our offer.

Personal data is collected if you voluntarily provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. You can delete your customer account at any time by sending a message to the contact option described below. We store and use the data provided by you to process the contract. After complete processing of the contract or deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data as permitted by law, about which we will inform you accordingly below.

Personal data is collected when you contact us (e.g. via contact form or email). Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. Your data will be deleted after final processing of your request, provided that you request this and there are no legal obligations to retain the data.

In addition, personal data is collected when you subscribe to our email newsletter. This data will be used by us for our own advertising purposes in the form of our email newsletter, provided that you have expressly consented to this as follows:

"Please send me regular information about your product range by email. I can unsubscribe from your newsletter at any time."

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by sending us a corresponding message. After unsubscribing, your email address will be immediately deleted from our newsletter distribution list.

As part of the comment function on this website, in addition to your comment, information on the time the comment was created and the commentator name you selected will also be stored and published on the website.

Furthermore, your email address will be stored and published when using the comment function on the website. The IP addresses of users are also stored when comments are written. As comment contributions are not checked before publication, we require this data in the event of the publication of illegal content on the website in order to be able to take legal action against the author.

You, as a user, can subscribe to follow-up comments. You will receive a confirmation email to ensure that you are the owner of the email address provided. You can unsubscribe from ongoing comment subscriptions at any time; please refer to the confirmation email for more information on how to unsubscribe.

2. Disclosure of personal data for order processing

2.1 If you choose one of the payment methods offered by the payment service provider customerportal by stripe, payment will be processed by the payment service provider Stripe, Stripe, Inc., 510 Townsend Street, San Francisco, CA 94103, USA, to whom we will pass on your information provided during the order process, together with information about your order (name, address, possibly IBAN, possibly BIC, invoice amount, currency and possibly transaction number). Your data will only be passed on for the purpose of payment processing with the payment service provider customerportal by stripe.

2.2 The personal data collected by us will be passed on to the transport company commissioned with the delivery within the scope of contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution as part of the processing of payments.

2.3 When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – “buying on account” via PayPal, we pass on your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) as part of the payment processing. PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or – if offered – “buying on account” via PayPal. PayPal uses the result of the credit check with regard to the statistical probability of payment default for the purpose of deciding whether to provide the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical method. The calculation of the score values includes, among other things, address data. Further data protection information, including information on the agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

2.4 To verify your address, your data will be transmitted to Byteplant GmbH Software Solutions & Consulting, Heilsbronner Strasse 4, D-91564 Neuendettelsau, to check that it is correct. We use the result of the address check with regard to the accuracy of your specified address for the purpose of deciding on the provision of a shipping method. Your specified address will be deleted by Byteplant GmbH Software Solutions & Consulting, Heilsbronner Strasse 4, D-91564 Neuendettelsau, 14 days after the order.

3. Disclosure of personal data for creditworthiness or identity checks and scoring for purchase on account

3.1 Should we make advance payments (e.g. delivery on account), we reserve the right to carry out a credit check on the basis of mathematical-statistical methods in order to protect our legitimate interests. We transmit the personal data required for a credit check to the following service provider: Mollie B.V. (mollie.com, Keizersgracht 126, 1015 CW Amsterdam, Nederland).

The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, these are based on a scientifically recognised mathematical-statistical method; the calculation of the score values includes, among other things, address data. We use the result of the credit check with regard to the statistical probability of payment default for the purpose of deciding on the establishment, implementation or termination of a contractual relationship.

4. Disclosure of personal data for creditworthiness or identity checks and scoring for direct debit

4.1 If the payment method „direct debit“ is selected, we reserve the right to carry out a credit check on the basis of mathematical-statistical methods in order to protect our legitimate interests. We transmit the personal data required for a credit check to a company commissioned by us, Mollie B.V. (mollie.com, Keizersgracht 126, 1015 CW Amsterdam, Nederland).

4.2 Should we make advance payments (e.g. when paying by direct debit), we reserve the right to carry out a credit check on the basis of mathematical-statistical methods in order to protect our legitimate interests. We transmit the personal data required for a credit check to the following service provider: Mollie B.V. (mollie.com, Keizersgracht 126, 1015 CW Amsterdam, Nederland). The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, these are based on a scientifically recognized mathematical-statistical method; the calculation of the score values includes, among other things, address data. We use the result of the credit check with regard to the statistical probability of payment default for the purpose of deciding on the establishment, implementation or termination of a contractual relationship.

5. Cookies

In order to make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies to recognise your browser on your next visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. If you do not accept cookies, the functionality of our website may be limited.

6. Contact for customer review request

You may have given the following consent during or after your order:

“I would like to rate the purchase later and be reminded once by email to submit a rating for the provenexpert.com rating platform. I can revoke my consent at any time.”

If you have given us the above express consent, we will send a one-off reminder to your email address to submit a customer review for the provenexpert.com rating platform with regard to the service and/or product you have received. This consent can be revoked at any time with effect for the future.

7. Use of social plugins

Our website uses social plugins (“plugins”) from the AddThis bookmarking service, which is operated by AddThis LLC, Inc. 8000 Westpark Drive, Suite 625, McLean, VA 2210, USA (“AddThis”). The plugins are usually marked with an AddThis logo, for example in the form of a white plus sign on an orange background. An overview of the AddThis plugins and their appearance can be found here: https://www.addthis.com/get/sh…

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the AddThis servers. The content of the plugin is transmitted by AddThis directly to your browser and integrated into the page. Through this integration, AddThis receives the information that your browser has accessed the corresponding page of our website and stores a cookie on your device to identify your browser. This information (including your IP address) is transmitted directly from your browser to an AddThis server in the USA and stored there. AddThis uses the data to create anonymized user profiles, which serve as the basis for personalized and interest-based advertising to visitors of websites with AddThis plugins.

The purpose and scope of data collection and the further processing and use of the data by AddThis can be found in the privacy policy of AddThis: https://www.addthis.com/privacy…

If you wish to object to the data collection by AddThis for the future, you can set an opt-out cookie, which you can download from the following link: https://www.addthis.com/privacy…

You can also completely prevent the loading of AddThis plugins with add-ons for your browser, e.g., with the script blocker “NoScript” (https://noscript.net/).

8. Use of videos (e.g. Youtube, Vimeo)

This website uses the Youtube embedding function to display and play videos from the provider “Youtube”. The extended data protection mode is used here, which, according to the provider, only starts storing user information when the video(s) are played. When the playback of embedded Youtube videos is started, the provider “Youtube” uses cookies to collect information about user behavior. According to information from “Youtube”, these are used, among other things, to record video statistics, improve user-friendliness and prevent abusive behavior. Regardless of whether the embedded videos are played, a connection to the Google network “Doubleclick” is established each time this website is accessed, which can trigger further data processing operations without our influence.

Further information on data protection at “YouTube” can be found in the provider's data protection declaration at: https://www.google.de/intl/de/policies/privacy/

9. Use of Google AdSense

This website uses Google AdSense, a web advertising service of Google Inc. (“Google”). Google AdSense uses so-called “Doubleclick DART Cookies” (“Cookies”), which are text files that are stored on your computer and enable an analysis of your use of the website. In addition, Google AdSense also uses so-called “web beacons” (small invisible graphics) to collect information, through the use of which simple actions such as visitor traffic on the website can be recorded, collected and evaluated. The information generated by the cookie and/or web beacon (including your IP address) about your use of this website is usually transferred to a Google server in the USA and stored there.

Google uses the information obtained in this way to carry out an evaluation of your usage behavior with regard to the AdSense ads. The IP address transmitted by your browser as part of Google AdSense is not merged with other Google data. The information collected by Google may be transferred to third parties if this is required by law and/or if third parties process this data on behalf of Google. You can permanently object to the setting of cookies for advertising preferences by preventing this through a corresponding setting in your browser software or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin

Please note that certain functions of this website may not be able to be used or only to a limited extent if you have objected to the use of cookies.

10. Use of Google AdWords Conversion Tracking

This website uses the online advertising program “Google AdWords” and, as part of Google AdWords, conversion tracking. The conversion tracking cookie is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not want to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under user settings. You will then not be included in the conversion tracking statistics.

You can find further information on Google's data protection regulations at the following Internet address: https://www.google.de/policies/privacy/

11. Google Certified Dealer Program

We work with Google Inc. (“Google”) as part of the Google Certified Dealer Program. This program offers you buyer protection, and you can also use this program to find out about our quality with regard to customer service and our punctuality with regard to shipping. For this purpose, the data relating to your order, such as order value, currency, delivery country, delivery costs, taxes and any discounts, are transmitted to Google and stored. Your e-mail address will only be transmitted to Google if you make use of the free buyer protection of the Google Certified Dealer Program by clicking on an opt-in module during the ordering process. By voluntarily participating in this service, which is offered solely by and via Google, you agree to the terms of use set up by Google for this purpose, which you can access at the following link: https://www.google.de/intl/de/policies/privacy/

12. Web analysis service

12.1 This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

If IP anonymization is activated on this website, your IP address will, however, be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator.

The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout=hl=de

As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent future collection by Google Analytics within this website (this opt-out cookie only works in this browser and only for this domain; if you delete your cookies in this browser, you will need to click on this link again): https://tools.google.com/dlpage/gaoptout/eula.html

Deactivate Google Analytics

It is pointed out that this website uses Google Analytics with the extension “_anonymizelp()” and therefore IP addresses are only processed in abbreviated form in order to exclude direct personal reference.

12.2 On this website, data is collected and stored for marketing and optimization purposes using technologies from etracker GmbH (https://www.etracker.com). Usage profiles can be created from this data under a pseudonym. Cookies can be used for this purpose. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. The cookies enable the recognition of the Internet browser. The data collected using etracker technologies will not be used to personally identify the visitor to this website without the separately granted consent of the data subject and will not be merged with personal data about the bearer of the pseudonym. Data collection and storage can be objected to at any time with effect for the future. To object to the collection and storage of your visitor data for the future, you can obtain an opt-out cookie from etracker at the following link, which ensures that no visitor data from your browser will be collected and stored by etracker in the future: https://www.etracker.de/privacy?et=V23Jbb

The opt-out cookie is named “cntcookie” and is set by “etracker”. Please do not delete this opt-out cookie as long as you wish to maintain your objection. You can find further information on etracker's data protection regulations at the following Internet address: https://www.etracker.com/de/datenschutz.html

12.3 On this website, technologies from econda GmbH (https://www.econda.de) are used to collect and store data for marketing and optimization purposes. Usage profiles are created from this data under a pseudonym. Cookies may be used for this purpose. Cookies are small text files that are stored locally in the temporary storage of the website visitor's internet browser. The cookies enable the recognition of the internet browser. The data collected with econda technology will not be used to personally identify the visitor to this website without the separately granted consent of the data subject, nor will it be merged with personal data about the bearer of the pseudonym. Data collection and storage can be revoked at any time with effect for the future. To object to the collection and storage of your visitor data for the future, you can obtain an opt-out cookie from econda under the following link, which will ensure that no visitor data from your browser is collected and stored by econda in the future: https://www.econda.de/econda/datenschutz/widerruf-datenspeicherung.html

The opt-out cookie is named “econdaNoTrack” and is set by “econda”. Please do not delete this opt-out cookie as long as you wish to maintain your objection. You can find further information about econda's data protection regulations at the following internet address: https://www.econda.de/econda/datenschutz/datenschutzerklaerung.html

12.4 This website uses the web analysis service Visual Website Optimizer („VWO”) for statistical analysis of visitor access, operated by Wingfy, 14th Floor, KLJ Tower North, Netaji Subhash Place, Pitam Pura, Delhi 110034, India. VWO is used to collect, evaluate and store anonymized visitor data for optimization and marketing purposes. VWO uses so-called “Cookies”; these cookies are small text files that are stored locally in the temporary storage of the website visitor's internet browser. These cookies are used to recognize the browser and thus enable a more precise determination of the statistical data. The IP address is anonymized immediately after processing and before it is saved. To object to the collection and storage of your anonymized visitor data for the future, you can obtain an opt-out cookie from VWO under the following link, which will ensure that no visitor data from your browser is collected and stored by VWO in the future:  https://vwo.com/opt-out/

The opt-out cookie is set by VWO. Please do not delete this opt-out cookie as long as you wish to maintain your objection.

13. Retargeting/Remarketing/Recommendation advertising

This website uses retargeting technology from Google Inc. (“Google”). This makes it possible to specifically target visitors to our website with personalized, interest-based advertising who have already shown interest in our shop and our products. The advertising material is displayed on the basis of a cookie-based analysis of previous usage behavior, but no personal data is stored. In the cases of retargeting technology, a cookie is stored on your computer or mobile device in order to collect anonymized data about your interests and thus adapt the advertising individually to the stored information. These cookies are small text files that are stored on your computer or mobile device. As a result, you will be shown advertising that is highly likely to match your product and information interests. You can permanently object to the setting of cookies for advertising preferences by downloading and installing the browser plug-in available under the following link:

https://www.google.com/settings/ads/onweb/

You can view further information and the data protection regulations regarding advertising and Google here: https://www.google.com/policies/technologies/ads/

14. Use of single sign-on procedures

On our website, you can register to create a customer account using the “Facebook Connect” social plugin of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), as part of the so-called single sign-on technology, if you have a Facebook profile. The social plugins from “Facebook Connect” on our website can be recognized by the blue button with the Facebook logo and the words “Connect with Facebook” or “Log in with Facebook” or “Sign in with Facebook”.

When you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.

By using this “Facebook Connect” button on our website, you have the option of logging in or registering on our website using your Facebook user data. When you use the “Facebook Connect” button, we receive from Facebook, depending on your personal data protection settings on Facebook, the general and publicly accessible information stored in your profile. This information includes the user ID, name, profile picture, age and gender. We would like to point out that after changes to Facebook's data protection conditions and terms of use, your profile pictures, the user IDs of your friends and the friend list may also be transferred if these have been marked as “public” in your privacy settings on Facebook. The data transmitted by Facebook is stored and processed by us to create a user account with the necessary data, if you have released this data on Facebook (title, first name, last name, address data, country, email address, date of birth). Conversely, data from us can be transferred to your Facebook profile; this can be information about your surfing or purchasing behavior. When using the “Facebook Connect” button, you will also be informed about the exchange of your data on Facebook when the button is activated, and you will also be given the opportunity to expressly consent to access to your Facebook user data, as well as to consent to the publication of information and activities in your Facebook profile. This consent can be revoked at any time by sending a message to the contact option described below.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information: https://www.facebook.com/policy.php

If you do not want Facebook to directly associate the data collected via our website with your Facebook profile, you must log out of Facebook before visiting our website. You can also completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with the “Facebook Blocker” (https://www.netzstrategen.com/sagen/facebook-plugin-blocker/).

15. Your rights and contact

You have the right to free information about your stored data and, if necessary, a right to correction, blocking or deletion of this data. If you have any further questions about the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, deletion and correction requests regarding your personal data as well as to the revocation of granted consent. You can find the contact address in our legal notice.